Frequently Asked Questions
Product and Materials
We make cases and bags for all kinds of devices. Our standard size chart is based on the current Apple lineup, but we also produce custom pieces daily for Dell, HP, Asus, Lenovo, and other brands.
Custom-made items for your specific device require full prepayment.
Custom pieces are non‑returnable and non‑exchangeable; however, we take full responsibility for the finished case’s conformity to the dimensions you provide.
To order a custom-made sleeve or bag, simply choose your preferred model and color from our catalog, then select the "Custom Size" option based on your device’s screen diagonal.
If you have any questions, feel free to contact us.
The product can be personalized with a name, initials, logo or special word. There are restrictions on fonts, number of characters and logo size. You can read more about this service on the personalization page.
The logo is part of the product design. Manufacturing products without our logo is possible only when ordering wholesale batches of corporate orders (branded with the client's logo).
Most of our products are made to order and we do not keep a large stock of finished products. The average production time is 7-10 days. If you have chosen a product from the "last unit", it will be shipped on the same or next business day. Our team will be able to provide accurate information on your request individually, contact us.
You can learn more about our current packaging on the INCARNE™ packaging page.
Our team has prepared an article for you on this topic in our blog: Vintage and Classic Leather Products Care.
Corporate Orders
Yes, of course. We can add your company logo using heat debossing or laser engraving. You can read more details on the corporate orders page.
Thanks to our own production facilities, we can develop and manufacture individual designs at your request. We provide a full cycle, from sketch development to finished product. It is important to note that we do not create individual designs in a single copy and work in this direction only with wholesale batches.
To find out more information and agree on all the details, please contact us.
It depends on the complexity of the task. In most cases, we can provide the first prototype within 5 business days.
Shipping, Payment, Returns
USA - Free Shipping + Duties Paid
Worldwide — Free Shipping. We ship the orders from Ukraine. Thus customs duties may apply in your country. Shipping & Payment.
We have a wide range of delivery options to the most common regions like North America and Europe. You can check the delivery time to your country on the Shipping & Payment page.
In most cases, you can easily return your order. The only exceptions may be custom or personalized orders. You can read more about our return policy.
