Gift packaging

Processing Time

All orders are prepared with care in our workshop. Processing usually takes 2–7 business days.

Shipping to the USA

- Delivery time: 2–3 weeks
- Some items are stored in our US warehouse and can be shipped much faster
- Free shipping on all orders
- Duties & taxes are already paid — no extra costs on delivery

Shipping Worldwide

- Delivery time: 2–5 weeks depending on the destination
- Shipping costs may apply (calculated at checkout)
- Buyers are responsible for any duties, taxes, or import fees required by their country

Questions?

If you have any questions, please contact us.

INCARNE™ products are packaged in a kraft box with the brand's logo. Each item is wrapped in premium kraft paper and bubble wrap for protection against damage. Additionally, we can wrap the box in gift paper with a ribbon upon request.

Our products are covered by a three-year warranty from the day they were bought. We do our best to make our customers happy and are always ready to help. If you have any problems with our product, we are ready to repair or replace it for free.

Please note that warranty does not extend to any losses or damages due to unauthorized modification, negligence, improper care, normal wear, or tear.

To start your repair request we need to get the following information: order number or the name of the purchaser, a brief description of the defect and pictures of the area described. Please get in touch if you have any questions regarding the warranty. 

Genuine leather requires regular maintenance to preserve its beauty and elasticity. Avoid prolonged exposure to sunlight, water, and extreme temperature changes. If exposed to moisture, allow the product to dry naturally. Never use wet wipes.

For classic leathers, you can wipe them with a soft, damp cloth to remove dirt. Vintage leather is best cleaned with a dry, soft cloth and treated with additional conditioners or specialized wax-based care products.

For more details, refer to the INCARNE™ Care Instructions.