Personalized debossing
Add personalized embossing to any piece.
Traditional hot initials or name embossing on any INCARNE® item in Arial small (A - 4 mm high), Arial (A - 8 mm, a - 6 mm), Caveat (A - 10 mm, a - 6 mm) or Courier Prime (A - 20 mm, A - 8 mm). The embossing is done at high temperature using a metal cliché and a press.
We can also do logo embossing for your company. For this, we order a metal cliché made especially for your company (3-5 business days). The cliché is reusable, which allows you to create hundreds of pieces with your logo.
Want something special? Order foil embossing. This type of personalization is done in the same way as classic embossing, but with the addition of silver or gold foil. To order the desired color, simply add a note to your order.
The color of the product may slightly differ in reality from what you see on the screen. This can be due to your screen settings as well as slight variations in the production of genuine leather.
Our products are crafted to endure. Every INCARNE® item comes with a 3‑year warranty: should a material or workmanship fault occur, we’ll make it right.
What "3-year warranty" means
The warranty covers defects caused by manufacturing or material faults under normal use conditions.
Warranty starts from the date of purchase.
Duration: 3 years.
What the warranty covers
The warranty covers manufacturing defects in materials and workmanship. Below are the specific items included and the common exclusions:
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Stitching & thread — Seam separation or thread breakage caused by a manufacturing defect.
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Structural elements — Detachment or loosening of handles, straps, loops, or flaps resulting from faulty construction; damage caused by overloading is not covered.
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Hardware — Failures of snaps, screws, carabiners, buckles, magnets, and zippers due to manufacturing faults; damage from impact or forceful use is excluded.
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Materials — Delamination or critical defects in leather or lining that stem from a production fault, not from normal wear, accidental damage, or improper care.
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Edge finishing — Peeling or delamination of edge coatings caused by a manufacturing defect; wear from friction, impact, or moisture is not covered.
What the warranty does not cover
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Normal wear and tear — scratches, scuffs, patina, color changes, creasing, and other signs of everyday use.
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Exposure to water, moisture, chemicals, or heat — stains, warping, delamination, or other damage from contact with water, harsh cleaners, alcohol, solvents, or excessive heat.
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Mechanical damage — cuts, punctures, impacts, drop marks, or damage caused by animals.
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Overloading — deformation, tears, or pulled‑out attachments resulting from carrying weight beyond the product’s intended capacity.
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Improper use or care — machine washing, soaking, drying on radiators or with hairdryers, or storing in damp conditions.
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Third‑party alterations or repairs — any modifications, re‑stitching, recoloring, or repairs performed by unauthorized third parties.
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Natural characteristics of leather — variations in texture, natural pores, and slight shade differences that are inherent to the material and not defects.
How to make a warranty claim
1. Prepare the details
- Your order number.
- 2–5 photos: one full view of the item plus close‑ups of the issue
- Short description: what happened, when you noticed it, and how the product was used
2. Contact us
Reach out via any convenient channel listed on our contacts page. Provide your order number, photos, and description.
3. Assessment
In most cases, photos with a short video are enough for an initial evaluation. If a physical inspection is required, we will arrange the best way to proceed and guide you through the next steps
What we do under warranty
If your claim is covered by our warranty, we’ll make it right — at our discretion we will:
- repair the product free of charge, or
- replace the product or the affected part if repair is not possible or practical.
If the case is not covered — we will honestly explain why and offer a paid repair if feasible.
Repair timeframes
Repairs typically take 3 to 21 business days from the moment the product arrives at our workshop. Timeframes may vary depending on workload and complexity — we always keep you informed.
Shipping and logistics
As our workshop operates from Ukraine, international warranty repairs are managed individually. After we verify the defect, we will coordinate the most efficient resolution with you: return shipping to our atelier, an authorized local repair, or a replacement, depending on what’s most practical.
Important
- This warranty applies only to products purchased through INCARNE®’s official channels and authorised partners.
- Personalisation (e.g., debossing or engraving) does not invalidate warranty protection for defects in construction, stitching, or hardware; however, personalised items may not be eligible for an identical replacement.
Contact us
If you have any questions, feedback, or need help with your INCARNE® piece, please contact us — we’ll respond personally and promptly.
Processing Time
Every order is carefully handcrafted in our workshop. Processing typically takes between 2 and 7 business days.
Shipping to the USA
- Estimated delivery: 2–3 weeks
- Some items are stocked in our US warehouse and can be dispatched much quicker
- Free shipping: Complimentary shipping on all orders
- No hidden fees: Duties and taxes are already covered — no extra costs upon delivery
Shipping Worldwide
- Estimated delivery: 2–5 weeks, depending on destination
- Free shipping: Complimentary shipping on all orders
- Import fees: Buyers are responsible for any duties, taxes, or customs charges required by their country
Questions?
If you have any questions, our team will be happy to assist you, please contact us.
How we package our products?
Each INCARNE® piece is carefully wrapped in tissue and placed in a kraft cardboard box sized to the item.
Every order includes a branded INCARNE® care card with recommended cleaning products for leather accessories. For more detailed guidance on caring for natural leather, please visit our blog.
Planning to give an INCARNE® piece as a gift?
Many of our items become thoughtful presents, so we offer a gift‑wrapping option to help you create a lovely surprise.
Would you like a greeting card with a personal message included? Add your text at checkout or contact our team and we’ll add it to your order.
As you can see, our packaging is designed to be both simple and stylish so that the person receiving an INCARNE® piece feels warm and delighted. You can make an INCARNE® gift even more special by adding personalization to the item.
Before shipping, we carefully inspect every order to ensure it’s securely packed. Rest assured — your purchase will arrive intact, clean, and undamaged. See for yourself: choose your INCARNE® piece today.
For any questions or for help with your order, please contact our managers — they will be happy to assist and tell you everything you need to know.
Choose options
Make the moment magical
Gift packaging
Elegant and minimalistic packaging will perfectly complement your gift, adding a festive touch and a sense of joyful anticipation.