Story Convertible Purse-Backpack

Our products are covered by a three-year warranty from the day they were bought. We do our best to make our customers happy and are always ready to help. If you have any problems with our product, we are ready to repair or replace it for free.

Please note that warranty does not extend to any losses or damages due to unauthorized modification, negligence, improper care, normal wear, or tear.

To start your repair request we need to get the following information: order number or the name of the purchaser, a brief description of the defect and pictures of the area described. Please get in touch if you have any questions regarding the warranty. 

Genuine leather requires regular maintenance to preserve its beauty and elasticity. Avoid prolonged exposure to sunlight, water, and extreme temperature changes. If exposed to moisture, allow the product to dry naturally. Never use wet wipes.

For classic leathers, you can wipe them with a soft, damp cloth to remove dirt. Vintage leather is best cleaned with a dry, soft cloth and treated with additional conditioners or specialized wax-based care products.

For more details, refer to the INCARNE™ Care Instructions.

Shipping

We offer a free shipping to the United States. Other locations may have extra charge for shipping.

We have a wide range of delivery options to the most common regions like North America and Europe. For these regions we're able to use UPS (North America) and DPD (Europe, it is used for medium & large packages). For all the other regions we use national air mail and there could be some delays during delivery.

Current delivery timings:

• United States: 2-4 weeks
• Canada: 2-5 weeks
• United Kingdom: 3-5 weeks
• Europe: 2-4 weeks (small packages may take up to 6 weeks)
• Australia: 4-6 weeks

Express delivery within 9-11 business days to any country is also available.

Please note that delivery time depends on your location, weather, and possible customs delays.

After sending your order, you will receive a tracking number.

Packages sent via UPS to certain countries (excluding Canada, China, Israel, Japan, Singapore, and the United Kingdom) are tracked only by the recipients (not the senders) from the moment these packages arrive in the destination country.

Also, packages are not tracked while in transit by air transport. In such cases, the date of the flight departure is indicated. Tracking resumes once the package arrives at the transit point.

⚠️ Please be advised we ship your orders from Ukraine. Thus customs duties may apply in your country. Learn more.

Payments

You can pay an order via credit/debit card or PayPal. If you prefer another payment option, please, feel free to contact us. 

INCARNE™ products are packaged in a kraft box with the brand's logo. Each item is wrapped in premium kraft paper and bubble wrap for protection against damage. Additionally, we can wrap the box in gift paper with a ribbon upon request.