Frequently Asked Questions
Product and Materials
INCARNE™ makes sleeves and bags for all types of devices. Our standard size chart is tailored to the current lineup of Apple gadgets, but we also craft pieces daily for Dell, HP, Asus, Lenovo, and other brands.
Custom-made items for your specific device require full prepayment and are non-refundable (as long as the product is of proper quality and fits the specified dimensions).
To order a custom-made sleeve or bag, simply choose your preferred model and color from our catalog, then select the "Custom Size" option based on your device’s screen diagonal.
If you have any questions, feel free to contact us.
We can customize our products according to your wishes. Please note that custom-made items are non-refundable and may come at a higher cost.
To discuss the details of your order, feel free to write to us or give us a call.
Some items may be available in stock. However, we typically don’t keep a large inventory of ready-made products — most items are made to order. To check the availability of a specific product, please contact us.
Of course, your item can be customized with a name, initials, or logo. You can read more about this service on our personalized products page.
Usually, production take 7-10 days. Custom orders may take a bit longer, typically no more than five business days.
You can learn more about our current packaging on the INCARNE™ packaging page.
Our team has prepared an article for you on this topic in our blog: Vintage and Classic Leather Products Care.
Corporate Orders
Yes, of course. We can add your company logo using heat debossing or laser engraving. You can read more details on the corporate orders page.
Yes, our team can create a custom product for your company according to your specifications. To learn more and discuss the details, please contact us.
It depends on the complexity of the task. In most cases, we can provide the first prototype within 5 business days.
Shipping, Payment, Returns
We offer a free shipping to the United States. Other locations may have extra charge for shipping.
⚠️ Please be advised we ship the orders from Ukraine. Thus customs duties may apply in your country. Learn more.
We have a wide range of delivery options to the most common regions like North America and Europe. You can check the delivery time to your country on the Shipping & Payment page.
In most cases, you can easily return your order. The only exceptions may be custom or personalized orders. You can read more about our return policy.